Our cakes are 100% handmade using the best natural ingredients. Our prices are for standard sizes as described below, if you would like a custom cake, please contact us and we will be more than happy to accommodate your request
For all orders a 50% non-refundable deposit will be taken as confirmation of order. The remaining non-refundable balance is to be paid 1 week prior to delivery/collection of the order.
We accept PayPal as payment
You are most welcome to collect your order from our studio, in Swords, by appointment. Deborah's Cakes cannot accept liability for any damage caused to your order once it has left the premises.
Alternatively, personal delivery is available on request. Delivery is free for customers within Swords, Co. Dublin. For all orders outside this area delivery is charged depending on distance and toll to be paid.
Wedding cakes delivery and professional set up is free of charge in Dublin, additional delivery charges may apply outside Co. Dublin
As we do not add preservatives to any of our products to ensure that they are at their best we suggest that all our cakes and cupcakes are consumed within 48 hours. Fruit cake will last much longer.
Certification & Insurace
Deborah's Cakes is a registered fully insured business and we make all our cakes at our HSE registered kitchen. HSE Ref: 66100
Food Intolerance and Nut Allergies
All our cakes are baked and decorated in a kitchen that may have come in contact with peanuts, tree nuts, soy, wheat or milk products. Our Cakes contain eggs, flour, milk, butter and sugar.
Refunds & exchanges
Due to the complex, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after accepting your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for
All products are the responsibility of the customer once it leaves our studio. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Deborahscakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
If you come to our studio for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to 'accept' the cake. We will NOT negotiate a partial refund if you keep the cake. This is a 'take it, or leave it' policy. We are not responsible for any expense you may incur for replacing our cake.
Guarantee / Disclaimer
We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.